Frequently Asked Questions
Everything you need to know about our unique home collections.
How long will it take for my KitsCH Noir order to arrive?
Standard shipping typically takes 3-5 business days within the UK. International orders can take between 7-14 business days depending on the destination and local customs processing.
What is your return policy for home decor items?
We offer a 30-day return policy for all unused and unopened items in their original packaging. Please note that personalized or custom-made products are non-refundable unless they arrive damaged.
Are your greeting cards and prints sustainably sourced?
Yes, we are committed to sustainability. All our paper products are printed on FSC-certified recycled cardstock and we use biodegradable sleeves wherever possible to minimize environmental impact.
Do you offer international shipping?
Absolutely! We ship our diverse range of home goods worldwide. Shipping costs and delivery estimates are calculated at checkout based on your specific location.
What payment methods do you accept?
We accept all major credit and debit cards (Visa, Mastercard, American Express), as well as digital payment options like PayPal, Apple Pay, and Google Pay for a secure checkout experience.
Can I track my package once it has been dispatched?
Yes, once your order is on its way, you will receive a shipping confirmation email containing a tracking number and a link to monitor your delivery's progress.